Refund and Cancellation Policy

We stand behind our products and services with the strongest guarantee in the Design and publishing business.

You can buy with the highest confidence knowing that your Book Cover, Trailer, and content will be produced to your complete satisfaction. 

If there are any issues with the quality and craftsmanship of your book project, we will work with you to make it right. It’s as simple as that. Our team of design experts is just a message or email away with answers, advice and more for your projects.

 

Book Covers

For Book Covers, we guarantee your satisfaction with Book Cover Design proofs, this means if you want a refund during the proof (mock-up) phase it will be granted immediately, but a refund cannot be granted after the proof (mock-up) phase is finished. 

Our team of artists put hard work into the designs that, after first approval, must be compensated for. We have a very generous revision policy to ensure you love the outcome.

 

Book Trailers

For Book Trailers, we guarantee your satisfaction with the script, meaning, at any time during the scripting phase, you can cancel and we will refund your deposit. After the script is approved and your initial deposit sent, we cannot refund you. 

For cinematic and animated trailers especially, large teams, insurance, and multiple people are involved with creating the project and for these reasons, refunds are only available during the scripting phase and afterwards are not available. Rest assured, at each step of the process, you will be given multiple updates on your production to ensure you approve it.

 

Personal Branding

For Personal Branding, the refund can only be given during the scheduling phase. After the production date for filming or photography has been booked, refunds must be requested with at least 72 hour notice prior to the production date or no refund will be issued. 

No refunds are available after the production date is finished. If you are not satisfied for any reason, we can discuss re-shooting your photography or interview, but cannot issue a refund after the date of production. 

 

Requesting a refund will revoke your ownership of your deliverables and if they are used through any Publisher, online platform, or other distribution method, we will send a copyright takedown notice to remove it from all storefronts and platforms.